Yuri Fedotov: “Our strategic goal is comfort for fans. Approximate word search

Before the start of the final part of the 2011/12 season, Zenit Deputy General Director Yuri Fedotov spoke in an interview with the club’s official website about the tasks facing the club’s security service in the new year and explained how the stadium is preparing for the football spring.

Yuri Vasilyevich, in a few days the third round of the championship will begin not only for the team, but also for the security service. How are you preparing for the return of football?
- The club has been systematically implementing a program for several years now, designed to constantly improve the level of comfort of spectators at Petrovsky. By comfort, we, of course, also mean safety. Yes, for Last year The access system to the stands has been improved, the number of parking spaces has been increased for those who come to matches by car, and access to the stadium has been simplified for people with disabilities. Interaction with law enforcement agencies has become more constructive, and stewards and volunteers have become active assistants to fans, a kind of calling card of Petrovsky.

That is, you can counteract pyrotechnics and smoke bombs? Everyone still remembers last year's incidents well.
- I am sure that the fans themselves play a significant role in the fight against violations of the rules - the same smoke bombs and flares. We actively communicate and interact with the leaders of their movements, together we try to explain the inadmissibility of such actions, which sometimes jeopardize the very possibility of the presence of European football in our city. What is gratifying is that there is understanding, there is a positive response - it is from among the active fans that a volunteer service has been created to ensure order at the fan turn.

- Are these the same stewards?
- We still call them volunteers. This is voluntary help from fans who monitor safety in certain sectors.

For some reason, many fans believe that it is almost impossible to identify and record a specific violator in the stands. At Petrovsky, is it possible to figure out who is hooligan on the podium?
- Certainly. Installed at Petrovsky modern system video surveillance, which allows you not only to watch what is happening, but also to identify each person. If the offense does not have serious consequences, we try not to show any aggression simply so as not to disturb others. The appearance of police in the sector does not contribute to the festive atmosphere. Therefore, we simply take a photo, hand it over to the police, and after the match ends, the offender is detained and brought to administrative responsibility.

- And what happens next?
- If we talk about the club, we can influence violators primarily economically. At the end of last year, we suspended 63 subscriptions without refund for various offenses. More than 40 people were deservedly punished for pyrotechnics. What is most important for a fan? See your favorite team match at the stadium. Therefore, the punishment in the form of a ban on attending games is quite significant.

- Besides pyrotechnics, what else can you lose your season ticket for?
- For everything that prevents players from showing good football, and fans feel comfortable and safe to support the team and enjoy the game. The match is unlikely to be decorated not only by smoke and pyrotechnics, but also by offensive banners, swearing, running onto the field, and foreign objects on the lawn.

- Smoking in the children's sector?
- Yes, a special area has appeared at the stadium for fans with children, and we monitor everything that happens in this sector with special attention. We consider smoking and profanity near young fans absolutely unacceptable. Most spectators understand this well and support us, but we were forced to deny access to 19 season ticket holders for one match, and after an explanatory conversation, everyone agreed with the rules. One fan, who most zealously defended his right to smoke in the children's sector, was punished more severely - his season ticket was suspended until the end of the season.

If we compare Petrovsky now with what it was in the 90s, it turns out that we have gone far ahead. Previously, people in the stands were afraid of riot police, but now the club is thinking about the problem of smoking.
- This happens because not only spectators, but also law enforcement agencies learn football as a process. The more success the club has, the more matches we play in Europe, the more examples of civilized support both football fans and we see. By the way, I can say that between Russian and European law enforcement agencies there is a procedure for exchanging information about hooligans, so those who violate the rules of attendance, for example, at Petrovsky, may ultimately be denied access to a game in Portugal or in the summer, at the European Championship. The security service, in turn, learns, exchanges experience, and the police of Moscow and St. Petersburg are not only considered the best in terms of ensuring security at matches, but actually know the essence of the issue. Of course, in some regions there are problems - remember our matches in Nizhny Novgorod or Makhachkala - but we are ready to share our experience and try to convey what we do to others. You definitely can’t do things the old fashioned way when it comes to football.

- Is a match without police at Petrovsky realistic?
- This is our strategic goal to which we strive. European experience suggests that this is realistic and can be done, but what is needed is not just desire, but a set of measures, starting with legislation and ending with the self-awareness of fans. In the new arena, which we are all waiting for, the conditions will definitely be much more comfortable and civilized, including from a safety point of view. The security service is actively involved in the preparation of the stadium project, we use the most modern technologies and best practices. We are sure that football is an emotion, a spectacle and a celebration. Everything at the stadium - from the moment you enter its territory to the final whistle - should contribute to a positive mood, and our task is to help fans get good emotions and players to show spectacular football.

As part of the preparation of a special issue of the magazine, the editors were able to talk with two excellent specialists. These are people who for many years consider themselves an integral part of football, love it and their club Zenit and know exactly what needs to be done to make every match comfortable and safe for fans and athletes. Yuri Vasilyevich Fedotov, Deputy General Director of FC Zenit for Security, and Igor Nikolaevich Pavlovich, Security Officer of FC Zenit, shared with us their approach to ensuring the real security of such a unique facility as football stadium during the match. Many issues of the conversation have never been covered on the pages of our magazine. Intruder models and surveillance modes have a number of unique features, technical security equipment is often subject to requirements that are unexpected even for their manufacturers, personnel actions require maximum synchronization, scenarios for the development of emergency situations are verified every minute... This and much more became the topic of the material offered to readers today .

It is completely natural for readers of our magazine to get acquainted with the advantages (and sometimes disadvantages) of different technical means and systems. Of course, this information is inextricably linked with a whole range of tasks to ensure safety and security for specific objects. And the main concern of any security service is the reaction to the actions of the intruder. At the moment, there are a huge number of methods that create models of an intruder, calculate the probability of an invasion, and evaluate the effectiveness of certain measures. These are all basic security fundamentals. In preparation for the long-awaited and promising meeting with specialists from the Zenit football club, I, based on my many years of work experience, compiled a list of questions regarding the selection criteria technical equipment security systems of the Petrovsky stadium and the site under construction on Krestovsky Island. I can report that very little of the “home preparation” was useful to me. The first thing I understood from the conversation with Yuri Vasilyevich and Igor Nikolaevich is that the stadium, intended for hosting international matches, is a unique structure with special specifics of operation. And the scenarios for the emergence and development of acute situations have no analogues at stationary facilities for any other purpose. Second. During football match It is not the security service that is the operator of the security systems - it is the security facilities that are the “eyes and ears” of a large, coordinated and well-prepared response system. And the whole complex of events is not based on general security concepts, it is all about football and only for football.

Let's start with the fact that football is an action that takes place in a fairly short period of time: about 7 hours, including preparation, entry and exit of spectators, and the match itself. And the entire huge security system, including video surveillance, access control, inspection equipment, perimeter security, fire automatics, is 90% operational only at this time. During breaks between matches, and even more so in the off-season, it is turned off. The word “disconnected” in this case is not an analogue of “de-energized”. Video cameras can be deployed, manual fire extinguishing equipment dismantled, most of the consoles and server rooms are de-energized, checkpoints and inspection equipment are turned off, and there is a minimum staff of observers and operators at the site. The launch of the system before the match is strictly regulated. It doesn’t matter how much time you have for preparation - within 24 hours the entire system must be in “combat readiness”, launched in operating mode and not subject to change. There is no need to explain what responsibility lies with the management of the security service of a football club of such a level as Zenit. The security system, including each of its elements, is selected only if it is reliable and has a long service life. It should be easily and simply customizable, have accessible and prompt service. According to Igor Nikolaevich, he considers proposals from a variety of manufacturers, but the final criterion when choosing equipment is his own tests under real operating conditions. And even during our conversation at the Petrovsky stadium, several different video cameras were connected to the existing video surveillance system, and only after the end of the allotted test period will it be possible to consider the possibility of using them. I note that these tests are aimed not only at checking reliability, but also at monitoring the declared technical characteristics, and the convenience of the operator, and checking compliance with the assigned tasks - although more on that a little later.

If we are already talking about video surveillance, then let’s start with the special specifics of this particular system. And before discussing the requirements for video cameras, networks and software products, I asked the question: “Can you briefly say what is the ultimate goal of installing a video surveillance system for the stadium security service?” Yuri Vasilyevich Fedotov’s answer sounded like this: “An ideal football match - without a single incident on the part of the fans. And the only thing that can really stop “hot heads” from committing any violations is the inevitability of punishment. And a video surveillance system is designed to help implement this task in practice. This is where the selection criteria are formed.” And again we returned to the specific features of stadium security. In video surveillance systems ordinary objects 90% of the time is devoted to observing a “static” picture, and if there is dynamics, then within the framework of standard “normal” scenarios. The task of operators and numerous video analytics detectors is to identify an emergency situation in a timely manner. But at most facilities, reaction algorithms, as well as violation scenarios, are universal and are written in not very voluminous instructions.

Now let's return to video surveillance during a football match. Conventionally, we can divide the control of spectator behavior into three stages: entering the stadium, exiting and actually being in the stands. These three stages are also separated by time. The first two stages, although they have their own specifics, change little from match to match. And most acute situations can be standardized based on the vast experience of the security service. But this does not mean that the use of standard video detectors will save the situation, although their use should not be ruled out. main feature in the intensity of events. 21,000 spectators pass through the control zone and halls within 1.5 hours (and most of them in the last 15 minutes). And, accordingly, the speed of change in the situation is such that it is difficult to imagine acceptable mathematical models of decision-making. Oddly enough, but it is a well-trained and experienced operator, armed with high-resolution video and controlled cameras, that is more effective in this case. Of course, provided there are a sufficient number of jobs with a clear area of responsibility for viewing areas. And this is a strong argument for increasing the number of video cameras and using detectors specially designed for these tasks.

Now let’s look at the behavior of spectators in the stadium bowl. Firstly, the probability of repetition of fan behavior from match to match is very low (at least, the probability that can be described mathematically). According to Igor Nikolaevich Pavlovich, even the most experienced operator must still know and understand football well. The effectiveness of its work is not only in the speed of reaction, attentiveness and control of the video image. First of all, predict the situation. And the situation in the stands directly depends on what is happening on the field. Thus, an experienced operator already knows where the zone of his attention should be for every action of the judge, and is ready to give the necessary command to the stewards. He thoroughly knows his area of responsibility, and reacts quickly and specifically to every scoring situation on the field, for example. Mastery of the video surveillance system is required: quick viewing of the previous period, control of video cameras, control of focuses, work in video identification mode - and all this in a matter of minutes. Without a system specifically designed for such work, this is impossible; even the most wonderful video cameras will not save you. An example of such a specialized development is the patented Panomera® technology, which is a multifocal matrix system. The use of this system both at the Petrovsky stadium and at the standing site on Krestovsky Island is a significant expansion of the operator’s capabilities.

returning to main goal video surveillance systems, it is with regret that we can report that even the most professional actions of operators and stewards do not solve the issue of safety in the long term. Only identifying the faces of violators, recording violations and presenting video evidence to the relevant authorities allows us to hope for a gradual reduction in crime. Fortunately, modern technologies make it possible to create fairly accurate and complete databases of violators. And when integrated with access and cash register systems, they allow clubs to exclude spectators from matches who do not come for football at all. The choice of such a system is very individual and depends on many features of each specific stadium, accepted scenarios for staff work, and equipment with video cameras. According to Yuri Vasilyevich, a significant number of proposals were tested, and for the needs of the Petrovsky stadium, a special development by the Speech Technology Center company turned out to be optimal. The very fact of the existence of such systems and their effective operation create the very inevitability of punishment, which is both a punitive and preventive part of the work of the security service.

Another video assistant is becoming increasingly popular. These are individual video systems for stewards. The system consists of a video camera and a small recording device. The simplest, almost household device can be of decisive importance for presenting evidence to the violator, analyzing situations, resolving controversial issues between a steward and a fan.

And if we have already touched on integration with access systems, then it is worth saying that here, too, my interlocutors drew attention to another feature of the stadium. And all of it is expressed in one standard: the capacity of any spectator access point to the stadium is at least 70 people per minute. And any wildest fantasies of developers of access control systems, cash register systems, complex and integrated systems, data transmission networks must fit into this standard. Anyone who has ever been to a football game understands perfectly well that a critical accumulation of people in the passage area can happen very quickly. And this is a potential emergency situation that can have very serious consequences. And again, standard access algorithms based on reconciliation with remote databases are rarely implemented, especially considering the operation of networks and equipment in external perimeter conditions. In this zone, not only the entry of ticketless persons is blocked. This includes inspection, video recording of incoming spectators, and prompt redistribution of streams. It is impossible to imagine letting 21,000 spectators through manually. But automation of all processes is unrealistic. For example, you cannot completely rely on the results of video recording of faces at the entrance, even with the most expensive video cameras. Credibility is often hampered not only by the angle, but also by lighting, precipitation, and deliberate evasion. And using automatic access denial is not always correct. The same is true with integration with cash register systems - constant exchange of data with the server will definitely slow down the access system. And in this part of the stadium equipment there must be a flexible approach: choice towards specially designed systems, mandatory testing of equipment and software, individual algorithms for joint actions with staff.

The last point we discussed is actually the most important to stadium safety. We are talking about the evacuation of spectators during a fire or other emergency situations. Both of my interlocutors unanimously assert that there is no excuse for not completing this task. Whatever the architecture of the facility, the number of spectators, the security service must be prepared for any development of events. There can be no “perhaps” here. There should be as many evacuation scenarios as there should be and no less. Of course, every security chief is required to thoroughly know his stadium and anticipate certain scenarios. And in the case of a small stadium, this is enough for a professional. Let me remind you that my conversation took place in football club“Zenith” and, therefore, this is not our case. Any motorist knows that in a large traffic environment the most minor accident leads to hours of traffic jams. At a stadium, blocking one emergency exit can lead to very serious consequences, and without the prompt implementation of previously worked out alternative scenarios, the situation will become more complicated very quickly. Modern specialized programs with 30 simulations are a must-have for a professional security service. And each stadium employee must know exactly his place during any development of the evacuation process. However, for mass events These programs can also be useful for organizing regular audience exits.

In conclusion, I would like to once again thank my interlocutors. For me, the main conclusion was the understanding that any stadium can be made safe. Of course, with unlimited funding this is easier, but without unique knowledge and experience, without constant staff training, without studying new technologies, the global system can become a clumsy or non-functional “monster”.

We wish all fans beautiful football!

The conversation was moderated by Anna Polikanova.

EDUCATION AND DEGREES

Executive Certificate in Technology, Operations and Value Chain Management. School of Management named after. Sloan Institute of Technology, USA, 2009.
Candidate of Economic Sciences, Faculty of Economics, Leningrad State University, 1982.
Postgraduate studies, Faculty of Economics, Leningrad State University (Department of Economic Cybernetics), 1977-1980.
Specialist diploma, specialty “Economic Cybernetics”, Faculty of Economics of Leningrad State University, 1977.

SCIENTIFIC INTERESTS

Simulation of production processes
Methods and models for measuring the effectiveness of organizations
Performance measurement in the public sector

MAIN PUBLICATIONS (TOTAL NUMBER - MORE THAN 60)

Monographs, textbooks and teaching aids

Sat. educational cases: Changes in the external environment and development of companies / Ed. I.V. Gladkikh, Yu.V. Fedotova. SPb.: Publishing house. House St. Petersburg state University, 2004.
Methods and models for constructing empirical production functions. SPb.: Publishing house St. Petersburg. University, 1997.

Articles in scientific journals and collections

Analysis of production possibilities frontiers and assessment of organizational efficiency in the healthcare system of St. Petersburg. // Bulletin of St. Petersburg University. Series “Management”, No. 4, 2017. - P. 471-506 (co-authored with K.P. Yablonsky and M.A. Vitalyueva).
Performance assessment of public hospitals in St. Petersburg: Application of DEA models with undesirable output. // Emrouznejad, A., R. Banker, S. C. Ray and L. Chen (2016), Recent Applications of Data Envelopment Analysis: Proceedings of the 14th International Conference of DEA, May 2016, Jianghan University, Wuhan, China. - P.107-113.
Measuring the effectiveness of an organization: features of the application of the DEA (data convolution analysis) method. // Russian Journal of Management, Vol. 10, No. 2, 2012. - pp. 51 - 62.
Outsourcing and vertical integration: proposals for research based on organizational theory // Russian Journal of Management. 2011. T. 9, No. 2. pp. 93-108 (co-authored with R. Jermain and K. V. Krotov).
Supply chain management: on the issue of choosing a paradigm // Russian Journal of Management. 2011. T. 9, no. 2. P.49-58 (co-author with K.V. Krotov).
M-Government for Education: Assessing Students’ Preferences for Mobile Campus Services // International Journal of E-Services and Mobile Applications. 2010. Vol. 2, N2. P.17-37 (co-author with D.R. Ishmatova).
Economic and statistical analysis of the results of innovative activity in the industry of St. Petersburg // Vestnik St. Petersburg. un-ta. Ser. Management. 2007. Issue 1. P.131-156 (co-author with A.A. Rumyantsev).
Models for training civil servants // Vestnik St. Petersburg. un-ta. Ser. Management. 2002. Issue. 4. P. 147-176 (co-authored with O.A. Patokina).
A simple exchange model: the minimum variation index // Vestnik St. Petersburg. un-ta. Ser. Economy. 2001. No. 2. P. 141-147 (co-authored with J. Kolari, M.V. Smirnov, N.V. Khovanov).
Assessing the efficiency of a company's production activities using the production function // Vestnik St. Petersburg. un-ta. Ser. Economy. 1992. Issue 3. P.112-118.

Articles in professional journals

Commentary on the article “If an official works well, then he should receive much more than someone who works poorly” // Competition and market. 2005. No. 2. P.73-74.

ChaptersVmonographsAndcollectionsscientificworks

Financing instruments in Russia - St. Petersburg perspective. // In: Guidebook to Financing Infrastructure for Transport and Logistics within Northern Dimension, Hannola, Lea (Ed.), 2013. - pp. 151-183. URN: ISBN: 978-952-265-394. http://www.doria.fi/handle/10024/90347 (co-author O.A. Patokina).
M-Government for Education: Assessing Students’ Preferences for Mobile Campus Services // In: Scupola, A. Innovative Mobile Platform Developments for Electronic Services Design and Delivery, 2012 (with D.R. Ishmatova). P.129-149.
Development of E-Government in Russia: Some Facts, Problems and Challenges // D. Klumpp (ed.). One-Stop-Europe: Citizen-Centered E-Government/ 2007. Stuttgart: Alcatel-Lucent Stiftung, 2007. P.11-17.
Implementation of Electronic Government Concept in Russia: Current Stage and Prospects for the Future // Global E-Governance Series. Vol. 1. Amsterdam, Berlin, Oxford, Tokyo, Washington, DC: IOS Press, 2007. P. 67-74.
The Making of Index Numbers under Uncertainty // Pykh Yu.A., D.E.Hyatt, R.M.Lenz (eds.). Environmental Indices. Systems Analysis Approach. Oxford: EOLSS Publishers Corporation, 1999 (with N.V.Khovanov, V.V.Zakharov).
Economic Cooperation between Russia and EC Countries: Obstacles and Prospects // P.M. Lutzeler (ed.). Europe After Maastricht: An American and European Perspectives. Berghanm Books, Providence Oxford, 1994. P.213-233 (with S.F. Sutyrin).

Case studies

Bankruptcy in Russia // Sat. educational cases: Changes in the external environment and development of companies / Ed. I.V. Gladkikh, Yu.V. Fedotova. SPb.: Publishing house. house St. Petersburg state University, 2004. (co-authored with L. Birman)

FOREIGN SCIENTIFIC AND METHODOLOGICAL INTERNSHIPS

School of Economics and Commercial Law, University of Gothenburg (Gothenburg, Sweden), 1994/95 academic year, 1997, 2005.
Stockholm University Business School (Stockholm, Sweden), 2004.
Institute of Management, Innovation and Organizations of the School of Business. Haas University of California (Berkeley, USA), 1993, 2000, 2001, 2003.
School of Business. Mace University of Texas A&M University (College Station, USA), 2001.
Institute of National Economics, Stockholm University (Stockholm, Sweden), academic year 1989/90, academic year 1992/93.
Department of Econometrics, Faculty of Economics, University of Tübingen (Germany), 1993.

AWARDS AND GRANTS

Presidential Certificate of Honor Russian Federation, 2011.
Medal "For Labor Valor", 1986.
Honorary worker of higher education vocational education RF, 2004.
Certificate of honor from the Ministry of General and Professional Education of the Russian Federation, 1999.
Citigroup Fellow, 2001-2004.
Five RFBR grants, 1996-2008.
RSF grant, 2015-2017

OTHER PROFESSIONAL ACTIVITIES

Member of the Council on Personnel Policy and Civil Service under the Governor of St. Petersburg, 1997-2000.
Member of the Board of the ANO “Phoenix-intermediary in training”, 2000-2003.
Member of the Supervisory Board and Board of Directors of the St. Petersburg International Institute of Management (IMISP), 1995-2003.
Member of the Board of Directors of Norlet AB, 1998-2000.
Co-director of international projects on the Russian side: project to develop a series of educational cases from Russian business practice (with Texas A&M University, USA), 2000-2001; managerial training project NORLET (Denmark, Norway, Russia, Sweden, Finland), 1997-2000; Russian-Swedish project SPIDER-PA (Stockholm-Petersburg Institutional Development in Education and Research - Public Administration), 1997-1999.
Visiting Professor at the Global EMBA program of the Swedish Chamber of Commerce and Industry and Copenhagen Business School, 2000, 2001; at the EMBA program of the Danish Foundation for Management Development (FUHU) 1998, 1999.
Associate Professor at the Center for International Logistics and Supply Chain Management named after Deutsche Bahn AG and JSC Russian Railways, 2010-2014.
Professor of Operations Management at OAO Sovcomflot, 2011 - 2012.
Member of the professional association International Society on the New Institutional Economics (ISNIE), 1999.
Member of the editorial boards of Human Resource Development International journals, 1998-2002; "Economic school. Analytical application", 1997-2003.
Member of the editorial board of the books in the Global E-Governance series, International Academy of CIO (Japan), 2009.
Vice-Rector of St. Petersburg State University for International Relations, 1995-2003.
Deputy Dean for undergraduate programs at GSOM SPbU, 2007-2009.
Deputy Vice-Rector for Admissions of St. Petersburg State University, Executive Secretary of the Admissions Committee of St. Petersburg State University, 2010.
Vice-Rector of St. Petersburg State University for Scientific and educational activities in management, 2013-2014.
First Deputy Director of the Institute " graduate School Management of St. Petersburg State University", 2014-2015.
Chairman of the Educational and Methodological Commission of GSOM SPbSU - Deputy Dean for Academic Affairs, 2010-2013, 2015 - .
Member of the Academic Council of St. Petersburg State University, 1995-; member of the educational committee, 2008-; member of the international commission, 1995-2008; member of the educational and methodological commission, 2008-.
Member of the Senate of St. Petersburg State University, 1995-2002; Member of the Academic Council of GSOM SPbU, 1994-.
Member of the Defense Council master's theses at St. Petersburg State University (GSOM), 2003-2005.
Section Head, The 5th International Conference on ICT and Higher Education: Global E-Governance and the Role of University, Waseda University, Tokyo, 2006.
Member of the "GSOM Emerging Markets Conference 2015: Business and Government Perspectives", 2014-2015.
Deputy Chairman of the educational and methodological association in the field of education “Society Sciences” for the enlarged group of training areas and specialties “Economics and Management”, 2015-present. time.